Help and Frequently Asked Questions

Will my details remain private?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

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How do I contact Weavers to make a complaint?

In the event of complaint please contact WEAVERS (NOTTINGHAM) LIMITED by telephone (0115 958 0922) or emailing us through our Contact Us page on our web site.. Our office hours are Monday to Saturday 8.00am to 5.30pm.

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Terms and Conditions of Business

Please take time to read our terms and conditions for conducting business.

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Rights to return or cancel your order

You may cancel your order within seven working days of receiving your ordering without reason.

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Conditions of using this web site

Our conditions for using our web site.

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What are our delivery charges?

We offer free local delivery on orders over £45 per delivery address and free national delivery on orders over £95 per delivery address. Please read this article for all our delivery charges.

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Do you offer your full list online?

We aim to list as many of our stock lines as possible. However, we cannot feature those wines that are of very limited availability and require strict allocation.

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Can I order beers or minerals on-line?

We are unable to offer beers, soft drinks, mixers or waters on-line.

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When can I expect delivery to be made?

Orders are despatched on weekdays except Fridays, within 24 hours of receipt and more often than not are received within three working days (weekends excluded) though it is wise to allow seven days or longer, especially in December.

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What happens if I am out when your carriers try to deliver my order?

Our carriers will leave a card stating they were unable to deliver, along with your local depot's telephone number to call and arrange a convenient delivery day.

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What if I have any queries regarding delivery?

If you have any queries regarding your delivery, please telephone us on +44 (0)115 9580922.

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Can you deliver abroad?

Sorry, we can only deliver to addresses on mainland UK. For delivery to the Islands, Channel Islands and Northern Ireland please contact us for a current quote.

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Can I arrange delivery from overseas?

Yes, we can arrange delivery to addresses on mainland UK, offshore islands, Ireland or the Channel Islands from customers based overseas.

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Do I have to supply card details online?

Yes we require credit card payment for all online orders.

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What happens if I receive a broken bottle?

All goods must be examined and breakages notified immediately and within two days of delivery at the latest. We will organise replacements or a refund, please telephone us on +44 (0) 115 9580922

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Am I able to return goods?

We will replace or credit any faulty bottle or unopened wine with which you are unhappy. Should you wish to return wine for any other reason, a collection charge may apply.

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I have any queries regarding my invoice and payment?

If you have any questions relating to your invoices and payment, please telephone our Accounts Department on +44 (0)1159 580 922.

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How do I proceed if I have a complaint?

Please contact us if you have a complaint about any aspect of our products or services.

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Are Mary and Philip married?

No not to each other, we are brother and sister.

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Do I have to log-in every time I visit the site?

When you wish to complete an order you will be required to log-in.

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What happens if I forget my password?

We can advise you of your password.

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My computer seems to be running very slowly whilst on-line

Guide and advice for checking your internet browser if you are encountering problems with our web site.

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How do I set www.weaverswines.com as my homepage?

In Internet Explorer from the Tools menu select Internet Options. Then enter http://www.weaverswines.com as your homepage and click OK.

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Accessibility Statement

Weaverswines.com are committed to providing an accessible website, ensuring that all viewers can access the information they require.

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How to Register with Weaverswines.com

Registering with Weaverswines.com is simple. We have carefully designed our process to help you maximise your time spent on our site and to help us help you get most from your visit.

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How do I Claim my Weavers Voucher?

From time to time we create special, personalised promotions based your purchases or your registered preferences. We will then contact you either via post or email with your promotion. You can claim your Weaver Voucher either in our shop, by telephone, b

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What are RSS feeds and how do I use them?

RSS feeds allow you to see when websites have added new content. This means that, as soon as we have updated our website, you will have the convenience of being able to view all the latest products in one place, whether it's on your computer or your mobil

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How do I use the Gift Selector

Our unique gift selector uses a powerful search engine to help you find the product not only for your gift but for yourself. All you need to do is follow three simple steps.

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What is wholesale price or 6 or more assorted bottles?

This page explains the difference between our retail and wholesale price.

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